Refunds and exchange
If you find that your order does not meet your expectations, we offer a hassle-free exchange process free of charge, subject to stock availability, for a new size or style that better suits your needs. Alternatively, if you are not satisfied with your purchase, you have 14 days from the receipt of your order to request a refund or exchange.
To streamline the process for you, we kindly request that you return the unused item(s) in their original packaging at your own expense. Please ensure that all items are returned in unworn, unwashed, undamaged, and unused condition, and display any attached returns tags in order to qualify for a full refund.
Please note that we cannot accept responsibility for any items lost or damaged during transit, so we recommend utilizing a reliable shipping service and initiating the return process within 7 days of receiving your order to ensure that it reaches us safely within the 14-day return window.
For exchanges, the new item(s) will be priced according to the amount paid for the original purchase, regardless of any fluctuations in currency exchange rates. Please be aware that taxes, duties, and return shipping fees are non-refundable.
Your satisfaction is our top priority, and we strive to make the return and exchange process as seamless as possible for our valued customers. If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance.